IT Support - Remote - England, East of England, Cambridgeshire, Norfolk, Suffolk, London, City of London, Docklands, East London, North London, North West London, South East London, South West London, West End, West London, East Midlands, Derbyshire, Herefordshire, Leicestershire, Northamptonshire, Nottinghamshire, Shropshire, Staffordshire, Warwickshire, West Midlands, Worcestershire, North East England, County Durham, East Riding of Yorkshire, East Sussex, Lincolnshire, North Yorkshire, Northumberland, South Yorkshire, Tyne and Wear, West Yorkshire, North West England, Cheshire, Cumbria, Greater Manchester, Hampshire, Lancashire, Merseyside, South East England, Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Kent, Middlesex, Oxfordshire, Surrey, West Sussex, South West England, Cornwall, Devon, Dorset, Gloucestershire, Isle of Wight, Somerset, Bristol, Wiltshire, Rutland, Yorkshire and the Humber, West Midlands

Reference:

MC ITS 357249

Sector:

1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, Business Systems & Databases, Database Developer, Developer, Development & Programming, Engineers and Maintenance, Other, Other IT Roles, Software Developer , Software Engineer, SQL, Support and Training

Salary:

£25,000 to £35,000 Per Annum

Benefits:

+ Remote + Bonus + Pension + Great Benefits

Town/City:

Remote

Contract Type:

Permanent

We specialise in the recruitment of high quality candidates in the IT support sector. We have an excellent opportunity for a 1st line IT Support Technician to join a leading medical imaging company at the forefront of AI, Cloud SaaS services, integration, and implementation.

£25,000 - £30,000 + Bonus + Pension + Other Great Benefits - Remote Based with very occasional travel to the London office.

IT Support Technician’s Core Duties

Setting up and configuring new client accounts, workflows, and business logic in the cloud
Assisting the support team and gaining a firm understanding of the platform and standards
Management of support helpdesk incidents, their triage, and logging Incidents and requests
Prioritising and coordinating support efforts between client, 3rd parties and our partners
Applying knowledge to problem solve, identify issues, and implement solutions
Liaising directly with clients in a professional capacity and pro-active manner
Ensuring prompt and accurate lines of investigation and rapid resolution
Analyse cause of incidents and document recommendations to prevent re-occurrences
Advising/resolving client network connectivity or application usage issues
Creating technical documentation of new workflows and learnings
Managing monthly database queries and system reports (SQL and Excel)
Advising and supporting client application integrations (JSON)
Training system admin users, (and occasional on-site connectivity config to our Cloud)

IT Support Technician’s Key Requirements

Experience in IT development, deployment, or support
JSON scripting skills desirable
SQL server experience desirable
Knowledge of Windows and iOS operating systems - configuration and trouble shooting
Understanding of Servers/VMs, networking and security (Firewalls, TCP/IP, Proxy servers etc)
Competent with Remote Troubleshooting methods (RDP, Desktop sharing, VPN etc)
Knowledge of DICOM and HL7 would be useful, but not essential
Good skills with Excel, Word
Experience / knowledge of WordPress and scripting tools, would be useful
Experience with AWS Technologies would be desirable

Are you enthusiastic about the IT Support Technician’s job? Send us your CV in word format today.